Wed, 14 Jun 2017
Last week while on a group motorcycle ride I noticed my oil pressure gauge face plate had come loose inside the gauge itself. While on my ride I called into Marlin’s to see if they had ever experienced this. Marlin himself took my call, looked up my information and said “we will send you out a new gauge”. When I returned from my trip, a brand new gauge was sitting in my mailbox!! This exemplifies the words “Customer Service” something that is often overlooked by companies. Not Marlin’s, they have a customer for life! Excellent company.
World Wide Account Manager
I have two Marlin clocks and wish I had more motorcycles so I could order more. Every time I ride I enjoy looking at them. I also very much appreciate the thorough descriptions, instructions and support. My order today is to rejuvenate the compression rings that have finally crumbled after six years of service. Thanks for a making a terrific product.
Got my new bike clock and it fit and looks t-riffic....THANKS! I'm a huge fan of your product(s). You guys are a class act and very professional. I rode the old clock on my bike from the very start and it made over 91,000 miles with me. I just hope, me, my bike, and my Marlin clock can do another 91,000 and see the roads and enjoy the experiences we already have. Had taken my old one out to replace the battery and then just stuck it back in for a ride. I didn't make sure it was secure in the mount and it just came out and went bouncing down the road someplace. Was totally my fault. Anyhow, again - thank you for the great service.
Thank you for your quick response in sending the new clock replacement to me, but I have the traditional black face clock and you sent the black face clock digital which is very nice and I thank you for that. I will UPS the other back to you ASAP. You and your company have been very helpful and I will continue to refer people to your company and your great products.
Thank you again,
Robert (Steve) Bruno
We rec'd our clocks today and they are installed. I want to express my appreciation to you and your staff. I always enjoyed the clock, but your level of service is exemplary to any business that prides itself in customer support. I can't express enough how impressed I am. Thank you. Perhaps some day you will be on the speaking tour to explain to large corporations how to do it right. You have my support and it is my personal mission to tell the story of the best service anyone could ever expect to receive. I am more than willing to be a testimonial for your products and service.
With much respect,
I received my new clock today. I want to thank-you for addressing my situation and standing behind your product. In this day and age, it's very refreshing to know that companies such as yours still want to do the right thing for it's customers. You can be assured, that I will do business with your company again in the future and I plan to show my friends your product catalog, as they have bikes as well, and I know they are not aware of your products.
Have received the new clock and it is working great.. We will pass on to other bikers what a great service you have.
Here are pictures of the Fork Stem Clock on my H-D 2010 XL1200L Sportster. I appreciate the special attention you gave me and I think it looks great. Thank you.
"The mounting hardware is of quality materials and is carefully made. It fits perfectly to my Road King handle bars. The actual iPhone holder is superbly crafted and is adjustable to any protective shell so that holds the iPhone snugly. Taking the iPhone in/out is a snap. At this point I am so throughly satisfied that intend to buy another one for my wife's Softail Deluxe this Christmas"
Scott C. Ladd
Received my replacement clock yesterday, I must say this is very unusual service today, I will be honored to spread the word about your company, thanks very much again for your fine service.
Hi Mr Marlin,
I just received you thermometer for my 2008 Deluxe Softail. I Just want to let you know how much I love it. It's great and I'm 100% satisfy. The chrome is top quality and the construction is of very high quality. The packaging is very professional and secure. The small pocket you've used to wrap it is a very distinguish item and prove the serious and high class of your company. It was easy and nice to do business with you. You really deliver all the good service and quality product you mentionned in your web site. I'll recommand your company and products to everyone around me.
Bravo! Congratulations! Felicitations!
I just received my HBC set,clock and thermometer for my Yamaha V Star 1100.I ordered on Monday and I installed them on Friday.
They look great,one of the best accessories I have put on the bike.
These are the second set I have purchased from you in a month.
The first set went on a Yamaha V Star 650 and did they dress up the bike.Again I ordered on Monday,had them on by Friday.
What great customer service.It was a pleasure doing business with you.
As my riding buddies see how great my bikes look,I hope they will follow suit and get their set.
Again great products,love the way they look on my bikes and your customer service is top drawer.......Michael
II received the replacement clock today and am impressed with your timely and helpful response. It is nice to do business with a class act in today's very troubled business environment. To whom should I return the original unit? Should it be insured or simply returned by mail? I would be happy to take care of that right away. Just let me know. By the way; the replacement unit appears to be working fine.
Just received my clock and thermometer with the universal mounts.They look great on my bike and what great quality products. Can't wait to show off my bike!!!!! Thanks again for a great product. The service was fast too,got my package in 4 days all the way to Arizona...That's customer service!!!!!!!!!
Just wanted to let you know that I got the replacement light that you sent to replace the DOA I received on my last order. You guys give great service, and I very much love (and promote) your products. When I get this last light hooked up, I'll send you some photos for your use any way you see fit. I too run a service business, (and with the possible exception of my own service level...))), you have the best service I have ever encountered from any company anywhere. May there be more businesses like yours....
All the very best
Thank you all very much, I didn't realize how much I missed that clock until I was riding. The best in response to my e-mails too Thanks again, THEY SAY THE BEST ADVERTISEMENT IS BY MOUTH. lol I have a big mouth. Thank You again
I just received my replacement clock and wanted to say thanks for a great product and outstanding service. In todays world where customer service for the most part has gone down the toilet, it is a pleasure to to have a company such as yours that care about previous and future customers. Keep up the good work.
It's nice to see that you not only have an excellent product you market, but you have a great customer service ethic. We appreciate doing business with you. Your "personal touch" of anticipating possible problems(my ordering mistake) regarding customer contact is an exceptional quality & your professionalism beyond reward.
You may counting on us to singing your praises to all our family and friends. Thank you again,
Thanks you for your recent courtesy is sending me additional screws for your handlebar mounted clock and thermometer.
My “concrete” floor has magical properties to cause dropped items to disappear!
While I’m on the topic, I have purchased a number of your products over the past two years for biker friends and have received
any number of compliments on the obvious quality and styling of your “gauges”. My best ridding buddy is difficult to buy for as he obsesses over his bike.
I bought him your Road King Swivel Fork Lock Clock as a birthday gift and he absolutely loved it – he turned right around and bought one for his brother.
I hope a number of friends who have asked, “Hey TK, were did you find that clock” (Thunder Press) have sent some business your way.
Thomas K. Ford
Thank you sir for repairing my clock and an extra thanks to you for fixing the chip on the face of the clock. You have a customer as long as I ride...
The clock which I ordered online arrived today, and it exceeded my expectations. It's absolutely GREAT! It even arrived showing the correct local time! Thanks for the service and great product
Received new clock on 1st July (you posted 22nd June). VERY happy with this result. Very Happy. Had missed my little mate on my handlebars.
Will be an 'ambassador downunder' for your products and service.
Thanks so much again.
Thank you so much for your quick and courteous reply. I truly enjoy having both a clock & thermometer on my V-Star and receive lots of comments from other bikers. Thank you again for your help.
Just wanted to let you know that I got the replacement light that you sent to replace the DOA I received on my last order. You guys give great service, and I very much love (and promote) your products. When I get this last light hooked up, I'll send you some photos for your use any way you see fit.
I too run a service business, (and with the possible exception of my own service level...))), you have the best service I have ever encountered from any company anywhere. May there be more businesses like yours....
All the very best
Thanks.......got it several days ago.......GREAT CUSTOMER SERVICE!
I will send a new mount. You have a HBC 1" is that what you have? Please take the bad mount and put it in the bag that I send the new mount in and send it back please.
Wow. Thanks for the quick response. I didn't expect to hear back the same day.
I will send back the old mount.
What great service. It really is "kick-ass".